Documentation
The kazpa Knowledge Base · reviewed September 16, 2026

Everything kazpa, in order.

The current manual for account setup, licensing, team-managed installation, technical verification, and support. Use the sidebar or search to jump anywhere. Your authenticated member record and accepted agreements control member-specific facts.

01 · Get started

Overview & products

kazpa licenses MetaTrader 5 software under the current written quote and accepted agreements. The dashboard provides private account records, documentation, tools, updates, and support. Software installation and updates are completed by the kazpa team during the included setup service. Fees, maintenance, renewal, and license scope are governed by your own documents—not a general website summary.

Released software and concept status

ProductAssetTimeframeTechnical installationStatus
VistaXXAUUSD (Gold)M5Team-installed compiled build and assigned configurationReleased
VistaONEEURUSDM15Team-installed hardcoded compiled build; no separate configuration fileReleased
VistaPROConcept only—no purchase, invitation, license, file, preset, setup path, performance record, or member access.
◆

VistaSUITE is the package, not a chart engine. Released member software is limited to VistaX and VistaONE. VistaPRO is recorded only as an internal concept.

⚠

Do not skip setup steps. Each step depends on the last — you can't activate a license without an MT5 account number, and you can't get that without broker setup.

The 8-step account and setup journey

1
Confirm payment and create your member account
Use the same email as the approved purchase.
2
Prepare the broker profile, MT5 account, and Windows VPS
Save the exact account number and server securely.
3
Complete the signed-in License Activation Form
For this exact paid license, enter VistaX or VistaONE, the 5–12 digit MT5 account number, Live/Demo account type, and broker name, then confirm the current versioned acknowledgment. No password or MT5 server is requested in this step.
4
Submit the required Done For You details
Use the protected setup flow for the exact MT5 server and private MT5/VPS access; never send credentials in chat or ordinary email.
5
Wait for manual admin review
The dashboard queue shows the current state; no fixed issuance time is promised.
6
Receive the approved license in your dashboard
One paid license activates one released software product on one account.
7
Book and attend the included setup call
The kazpa team installs the approved compiled software and assigned configuration directly in the correct MT5 environment.
8
Verify the technical state
Read the product, account, symbol, timeframe, connection, license message, icon, and logs together.
02 · Get started

Required agreement

Please read and understand this before proceeding.

  • kazpa provides trading software, documentation, and educational resources only.
  • kazpa does not manage funds or provide financial advice.
  • You are fully responsible for your broker choice, leverage, lot size, risk settings, and when to run or pause the software.
  • Forex and CFD trading carries substantial risk of loss — you may lose some or all of your capital.
  • Past performance does not guarantee future results.
  • A broker demo environment can verify installation without placing real capital at risk, but demo fills and behavior do not predict live results.
🔒

Security: Private MT5/VPS credentials are collected only through the authenticated Done For You step for your verified purchase and included team setup. Never share broker or MT5 credentials with anyone claiming to be support on social media or via unsolicited contact. Official support is only [email protected] or your member dashboard.

03 · Get started

Setup order: 0 → 100

Follow this sequence exactly — don't skip or rearrange.

Phase 1 — Foundation

  1. Get a compatible Windows VPS and save its access details securely.
  2. Independently verify the broker's regulation, custody, MT5 compatibility, account terms, fees, leverage, and withdrawals.
  3. Complete any required identity verification through the broker's official site.
  4. Create the compatible MT5 account and securely save the exact account and server details.
  5. There is no safe or recommended funding minimum. If you independently choose live use, use only the configuration file assigned to your license and accept that capital can be lost.

Phase 2 — MT5 setup

  1. Connect to the VPS via the Microsoft App (IP, username "Administrator", password).
  2. Download MT5 from your broker's website (not MetaQuotes.com).
  3. Install MT5 and log in (File → Login to Trade Account: server, account #, password).
  4. Review the AutoTrading control and Expert Advisors permissions with the setup team. Installation and license verification can be completed while automated execution remains disabled.
  5. Open the correct chart (XAUUSD M5 for VistaX, EURUSD M15 for VistaONE).

Phase 3 — Software & activation

  1. Complete the signed-in License Activation Form after the broker/MT5 account, exact server, and Windows VPS exist. A new confirmed paid purchase must be connected to the signed-in member before this form can be submitted.
  2. Submit the required protected Done For You MT5 and VPS details.
  3. Book the included setup and onboarding call from the Setup Wizard.
  4. Wait for manual admin review and the approved license to appear in the dashboard.
  5. The kazpa team installs the approved compiled build and any assigned configuration directly in the correct MT5 environment.
  6. Verify the product, account, symbol/timeframe, connection, license message, status icon, and logs together with the team.
04 · Setup

VPS setup

A Windows VPS separates MT5 availability from a personal computer. Continuity still depends on the VPS provider, internet path, operating system, MT5 connection, and broker service.

Minimum specs

SpecMinimumRecommended
OSWindows Server 2019Windows Server 2022
CPU2 vCPU2–4 vCPU
RAM4 GB8 GB
Storage40 GB SSD60 GB+ SSD
Broker ping< 100 ms< 50 ms

Initial setup

  1. Connect with the current Windows App (formerly Microsoft Remote Desktop) or another verified remote client.
  2. Change the VPS password immediately (strong, unique, saved in a password manager).
  3. Disable sleep so the operating system does not suspend MT5.
  4. Schedule operating-system maintenance deliberately and verify broker/account state before and after any restart.
  5. Keep normal Windows security controls enabled unless a signed product instruction documents a narrower technical requirement.

Commonly used providers

ForexVPS, Contabo, Vultr / DigitalOcean, or your broker's hosted VPS. The most important factor is latency to your broker — pick a data center geographically close to it.

⚠

Don't install random software on the VPS — every extra app uses RAM/CPU that MT5 needs. Keep it lean.

05 · Setup

Broker compatibility

Technical checks only—kazpa does not recommend a broker, account type, leverage level, deposit, or trading decision.

  • MetaTrader 5 (not MT4) — the software only runs on MT5.
  • Confirm the required symbol and account behavior are supported by the broker's written specifications.
  • Independently review regulation, custody, spreads, commissions, leverage, liquidation rules, funding, withdrawals, and complaint history.
  • Confirm the exact symbol contract and server name before installing software.
  • Never rely on a public post, group chat, unsolicited message, or referral link as due diligence.

Opening your account

  1. Register only on the broker's verified official website.
  2. Complete required identity checks directly with the broker.
  3. Create an MT5 account whose written specifications match the assigned software file.
  4. Review leverage and liquidation terms independently; higher leverage can amplify losses.
  5. Do not misstate your country or eligibility.
  6. Save the account number, server name, and password in a secure password manager.
◆

Using TradeSmart? Start from the kazpa TradeSmart registration link so your broker account is correctly attributed to kazpa. Existing TradeSmart users do not need to create a duplicate profile.

⚠

Broker availability and rules vary by region. Verify eligibility directly with the broker and applicable regulator. A third-party mention or referral relationship is not a kazpa endorsement or substitute for due diligence.

06 · Setup

MT5 installation & configuration

Install MetaTrader 5 on the VPS and configure it correctly.

Download & install

  1. From inside the VPS browser, go to your broker's website.
  2. Find the MT5 download (under "Platforms"/"Trading" — not MetaQuotes.com).
  3. Run the installer fully.
  4. Pin MT5 to the taskbar.

Log in

  1. MT5 → File → Login to Trade Account.
  2. Type your exact server name (e.g. EightCap-Live01).
  3. Enter the account number and password.
  4. Confirm the account number, exact server, and Live/Demo environment match the authenticated setup record.

Read the automated-execution state

  • The Auto Trading control reflects whether platform automation is enabled.
  • Record the platform and chart-level automation permissions with the setup team. Do not enable blanket DLL or external permissions unless the signed build's current instructions explicitly require them.
⚠

AutoTrading controls permission for automated order actions. Its state alone does not prove license, connection, or configuration health; enabling execution is an independent decision.

Allow WebRequest URLs (required)

The current builds use HTTPS for license validation and scheduled-event context. In MT5 go to Tools → Options → Expert Advisors → "Allow WebRequest for listed URL", tick it, and add only the URLs required by the current signed product documentation and listed below:

  • https://license.kazpa.io — license validation and member server pings.
  • https://kazpa-vistax-forecast.vercel.app — scheduled-event and service-status feed used by the VistaX package.
  • https://nfs.faireconomy.media — external economic-calendar XML used by the built-in event filter.
⚠

A missing allow-list entry can prevent the related technical request. These feeds provide license or event context only; they do not certify safe conditions or direct a trading action.

Open the correct chart & check connection

Show the correct symbol for your licensed product in Market Watch, open it, and set the required timeframe: XAUUSD M5 for VistaX or EURUSD M15 for VistaONE. Confirm a green connection light bottom-right and review the broker-reported connection status (Tools → Options → Server).

🔵

The status icon is one technical signal. Read it together with the exact account, product, symbol, timeframe, connection, "License OK" message, and Experts/Journal logs. No icon by itself proves license validity, safety, expected behavior, or permission to use a live account.

07 · Setup

Team installation & member resources

Members do not download compiled software binaries. The kazpa team installs and updates the approved compiled build during the included setup service. Guides and eligible VistaX configuration files remain available inside the private member dashboard.

ResourceMember accessHow it is handled
Documentation and product guidesAvailable in Software & ResourcesRead online and contact Support with questions
VistaX .set configurationsAvailable to signed-in members with an active VistaX licenseThe complete configuration-only archive is available in Software & Resources and a copy is placed on the VPS during team installation
Compiled .ex5 softwareNo member downloadInstalled and updated only by authorized kazpa staff
.mq5 source codeNever distributedSource files are not provided to members under any circumstance

What members should do

  1. Complete the License Activation and Done For You steps.
  2. Book the included setup call.
  3. Keep MT5 and VPS credentials only in the protected setup form.
  4. During the call, confirm the account, server, product, chart, timeframe, license message, installed build, configuration, and logs with the team.
  5. Use only official configuration files from Software & Resources or the folder placed on the VPS by the team. For an executable update or reinstall, contact Support.
▤

Configuration choice is not a recommendation. VistaX setfiles change technical exposure and behavior. Folder names and file names do not establish suitability, safety, a deposit amount, a lot size, or an expected result. No configuration can reproduce or predict every live sequence.

⚠

Never copy, share, request, or accept a compiled kazpa executable from another member, direct message, email attachment, or public file host. Use configuration files only from the authenticated Resources page or the official VPS folder created during team installation.

08 · Setup

License activation

Your license key is generated for one specific MT5 account.

Before you submit

  • Sign in to the member account created with the same checkout email.
  • Have your MT5 account number (top-left of MT5 after login) and broker name.
  • Know whether this exact MT5 account is Live or Demo and whether the paid setup will use VistaX or VistaONE.
  • Keep the exact MT5 server and current MT5 password ready for the separate Done For You step. Have full VPS credentials for a new or different VPS, or the replacement password if your verified same-VPS password changed. The activation step never asks for a password.

Complete the two required records

  1. Open the signed-in Setup Wizard and complete the native License Activation step: software, MT5 account number, Live/Demo, and broker, followed by the current versioned acknowledgment.
  2. After the server confirms that record, the wizard continues directly to the required Done For You step with the matching MT5 account, exact server, and private setup credentials. For an additional license, choose the same verified Windows VPS or a different one. If the verified VPS address, username, and password are unchanged, confirm that and continue without re-entering its password. If any of those details changed, enter the current details through the changed-password or different/new-VPS path shown by the form.
  3. Both server-confirmed records enter manual staff review. Opening a form or calendar link does not count as submission, approval, or issuance.
  4. Only after manual approval is the license generated and shown in the dashboard.

Team installation verification

  1. Confirm the team is working in the correct broker account and MT5 terminal.
  2. Confirm the licensed product and required chart/timeframe.
  3. The team enters the license and installs an official configuration when one is required. Active VistaX members can later access every currently published official setfile in Software & Resources.
  4. Check the Experts and Journal tabs for the expected license and software status.
⚠

Changed broker or account? Licenses are tied to one MT5 account number. Contact [email protected] for a transfer before submitting a new form.

✓

Start the activation flow from the Setup Wizard. Once issued, your key appears automatically on the dashboard.

09 · Setup

Team-managed software installation

Installation is included. Members prepare the correct MT5 account and VPS; authorized kazpa staff install the approved compiled build and assigned configuration.

Before the call

  1. Complete the protected Done For You form.
  2. Confirm the VPS is online and the correct broker MT5 terminal opens.
  3. Have access to any required two-factor authentication without sending codes in ordinary chat or email.
  4. Join the included call at the scheduled time.

What the team verifies

  1. The exact broker account, server, MT5 terminal, licensed product, and active license.
  2. The approved compiled build and assigned configuration are placed only in the intended environment.
  3. The chart, timeframe, connection, license message, status icon, Experts log, and Journal log are checked together.
  4. The member receives a plain-language walkthrough of routine technical checks and Support paths.
✓

Technical verification uses the correct account, product, symbol/timeframe, license message, connection, status icon, and logs together. This confirms setup state only; it is not a recommendation or live-use authorization.

10 · Setup

First operational verification

Confirm the software installation in demo before independently deciding whether any live use is appropriate.

Pre-session checklist

✓
Read the operating rules for the product you are running.
✓
Understand session times and your local timezone equivalent.
✓
Review the VistaX Conditions page and its source timestamp; event labels are not predictions.
✓
Confirm there are no official maintenance, file-version, license, or service interruption notices.
✓
Confirm all required platform, broker, symbol, timeframe, and file identities match.
✓
Confirm the team-installed product and assigned configuration match the authenticated setup record.

Session-day routine

  1. Review the configured software window in the exact assigned file.
  2. Confirm MT5 connection, license state, chart identity, and assigned file.
  3. Review scheduled-event and operational-source timestamps without treating them as signals.
  4. If information is stale, missing, or contradictory, record the mismatch and contact Support; missing information does not determine a trading action.
  5. Document the observed system state and any intervention.
◆

A demo environment can help verify installation mechanics; it does not establish future live behavior or results.

11 · Operating rules

VistaX operating reference

Software configuration, support, and interruption checks for VistaX (XAUUSD M5). These are not market forecasts or trading recommendations.

Rule 1 — Scheduled and operational context

  • Use VistaX Conditions for the three-color weekly calendar and source-linked headlines.
  • Use Changelog, dashboard status, and Support for maintenance, version, license, and service-interruption facts. If a written package includes one-way Network access, Support can verify the current access path.
  • Green, yellow, and red summarize only the covered calendar and VistaX day rules; they do not establish that a market or account is safe.
  • A green calendar does not remove market, liquidity, broker, or execution risk.

Rule 2 — Configuration schedule

An assigned file may contain time-based software behavior. Confirm the file, broker-server clock, local clock conversion, and version shown in your own setup record. This page does not provide a universal activation window or tell you when to trade.

Rule 3 — News and events

Review the source-linked VistaX Conditions page as context only. Neither an event label nor its absence tells you when to trade.

Rule 4 — No market verdicts

The Conditions colors do not classify chart patterns, predict direction, or establish suitability for live use. Market conditions can change without warning and all automated execution can lose money.

Rule 5 — Configuration files

Use only the official VistaX file assigned to your license. The Exposure Estimator is a user-input snapshot calculation, not a sizing recommendation.

Rule 6 — During an open sequence

  • Editing settings can change software behavior and place or prevent orders.
  • There is no guaranteed recovery; losses can deepen or become total.
  • Any intervention is your decision and should follow the controls you established before live use.

Rule 7 — Automation controls

  • Auto Trading changes whether MT5 can accept new automated actions.
  • Changing it while positions are open can materially alter software behavior.
  • No trade count, margin percentage, event, or chart pattern creates a universal instruction to continue or stop.
  • Use the loss boundary and intervention policy you independently chose before live use; for an active-position decision, use your broker's risk controls or independent qualified advice.

Rule 8 — Margin exposure

  • Read your broker's exact stop-out and liquidation rules.
  • Monitor margin and document the maximum loss boundary you chose before live use.
  • No margin percentage establishes that an account is safe.

Rule 9 — Process documentation

  • Write down the loss boundary and intervention policy you independently selected before any live use.
  • Record software status, source timestamps, configuration changes, and support incidents.
  • Do not treat prior activity, another member's results, or a journal pattern as a forecast.
  • Do not change exposure in an attempt to force a recovery.
12 · Operating rules

Clocks & daylight saving

DST can change how a documented GMT timestamp converts locally. Verify clocks without treating a time window as a recommendation.

Next US clock change: calculating...

  1. Identify whether a timestamp is UTC/GMT, broker-server time, or local time.
  2. Use a trusted timezone converter and record the conversion date because DST rules change.
  3. VistaX Conditions displays each listed event in the member's local time; the assigned software file remains the authority for its configured timing.
⚠

Your MT5 clock may show the broker's server timezone, not GMT or your local time. Confirm the timezone with your broker and use the assigned setup record for software-specific configuration.

◴

VistaX Conditions shows the three-color week, optional event details, source freshness, and recent headlines without giving a trading instruction.

13 · Operating rules

News & event context

Scheduled events are factual context, not predictions, recommendations, or signals.

Source check

  1. Open VistaX Conditions.
  2. Confirm the source and update timestamp.
  3. Review the calendar, optional day details, and recent source-linked headlines.
  4. If the source is stale, unavailable, or contradictory, record the mismatch and contact Support; missing information does not determine a trading action.

Limits of the calendar

  • It cannot predict price direction, volatility, liquidity, profitability, or loss.
  • It cannot establish that market conditions are safe.
  • A missing event does not remove broker, execution, or market risk.
14 · Operating rules

Drawdown mechanics

VistaX can add positions after adverse movement. More open positions can mean more exposure and a faster loss; no sequence depth predicts recovery.

How averaging works

Additional positions may open after adverse movement, changing the combined entry and increasing exposure. Price may not return; losses can deepen or become total, and recovery is never guaranteed.

Observed stateWhat it meansWhat it does not mean
More open positionsGross exposure and sensitivity may be larger.Recovery is not more likely.
Lower margin levelThe broker's liquidation threshold may be closer.The remaining account is not safe.
Automation changedNew automated actions may be allowed or prevented.Existing positions are not resolved automatically.

During deep drawdown

  1. Losses can deepen quickly and recovery is never guaranteed.
  2. Editing settings can place or prevent orders and materially change behavior.
  3. Review the broker's current margin and liquidation state.
  4. Follow the loss boundary and intervention policy you independently established before live use.
  5. Do not assume open positions will recover after automation is disabled.
⌗

Use the Exposure Estimator to inspect one user-entered loss and margin snapshot. It is an educational calculation, not a decision or sizing recommendation.

15 · Operating rules

VistaONE guide

Operating rules for VistaONE on EURUSD M15.

Compatibility checks

  • The setup record identifies the supported chart, timeframe, installed build, and version.
  • Keep the team-installed compiled build unchanged. VistaX members may access official setfiles from Software & Resources; use Support to verify a configuration change or request an executable update or reinstall.
  • MT5's Auto Trading state determines whether automated actions are permitted. Changing it can materially alter behavior.

Operational checks

  • Hours or days without an action do not by themselves prove a malfunction.
  • Verify license state, connection, file/version, chart identity, and the most recent ping.
  • Keep the VPS and MT5 technically stable if you independently choose to operate the software.
  • Broker changes can alter symbols, server time, execution, margin, and compatibility; re-verify setup after any change.
  • Use your broker's own margin and liquidation information. No displayed threshold establishes safety.
◆

Inactivity does not prove a malfunction, and continued operation does not promise a result. Verify technical state without treating activity, inactivity, or another member's behavior as evidence of future performance.

▤

For the full VistaONE operating guide, see the VistaONE Guide page.

16 · Risk

Risk management

The most important section. The software executes trades — you control risk.

Core principles

  • Any live capital can be lost, including the full amount.
  • No account size, leverage level, configuration, event label, or prior result establishes safety.
  • Define your own loss boundary before enabling automation and consider independent professional advice.

Operational information to verify

  • License, file, symbol, timeframe, broker, or terminal mismatch.
  • VPS instability, frequent disconnects, or MT5 crashes.
  • Missing, stale, or contradictory operational information.
  • An official maintenance or service interruption notice.

Verification framework

  1. Use demo to verify installation mechanics; demo behavior does not establish future results.
  2. Use only the official product package assigned to your license.
  3. Record the exact configuration, source timestamps, and any intervention.
  4. Do not use the Exposure Estimator or this documentation as a sizing or trading decision.
17 · Risk

Assigned configuration reference

Public account-size and lot tables have been removed because they can be mistaken for individualized sizing advice. Any configuration required by the licensed product is applied by the kazpa team during installation.

What to verify

  • The installed product and license match the authenticated setup record.
  • The chart, timeframe, build version, and server in MT5 match the assigned setup record.
  • No protected parameter has been manually edited after installation.
  • The assignment is an access/compatibility record, not a statement that the configuration is safe or appropriate for your capital.

What kazpa does not provide here

  • No recommended deposit, account equity, leverage, starting lot, growth mode, or performance mode.
  • No account-size-to-lot conversion, recovery target, or maximum-loss instruction.
  • No claim that a larger account, smaller percentage, or assigned file prevents loss.
⚠

If the protected file or setup record does not match your license, stop the technical setup and contact support. Do not substitute a public table or another member's configuration.

18 · Risk

Exposure Estimator guide

The Exposure Estimator calculates one transparent, hypothetical open-exposure snapshot. It does not reconstruct a VistaX trade sequence.

What it shows

  • User-entered balance, combined lots, average adverse move, reference price, leverage, and a visible contract-size assumption.
  • Estimated floating loss, loss as a percentage of the entered balance, equity, notional exposure, and simplified margin figures.
  • No starting-lot preset, depth, multiplier, movement category, risk grade, safety verdict, or predicted outcome.

How to use it

  1. Open the Exposure Estimator.
  2. Enter all five hypothetical snapshot values.
  3. Review or edit the visible contract-size assumption.
  4. Calculate the estimate and read the formulas and term definitions alongside it.
  5. Treat every result as an estimate, never as drawdown history, a decision, or a guarantee.
ⓘ

Educational only. A real sequence can differ in every entry, lot, price, duration, spread, fee, fill, broker rule, and later price move. The tool does not change MT5 settings, store the values entered, or advise on sizing. Open the Exposure Estimator.

19 · Support

Troubleshooting

Most issues come from five causes: wrong chart/timeframe, Auto Trading off, product setup not applied, license mismatch, or no connection.

The quick check (do this first)

1
Correct chart & timeframe? XAUUSD M5 (VistaX) / EURUSD M15 (VistaONE).
2
What state do the platform and chart automation controls show?
3
License key entered correctly (no spaces)?
4
Team-installed build and assigned configuration match the setup record?
5
MT5 connected (green light, server name)?

Software not trading

Run the five checks, read the Experts tab, confirm the market is open, and compare current values with the software's recorded compatibility requirements. Inactivity alone does not prove a malfunction.

Auto Trading on but still not trading

Tools → Options → Expert Advisors: confirm all three boxes. Right-click chart → Expert Advisors → trading allowed. Restart MT5.

License errors in Experts tab

Re-paste a fresh key (no spaces). Confirm the MT5 account you're logged into matches the server-confirmed activation details. If you changed accounts or brokers, the license may be tied to the old one—contact Support for record review. Restart MT5 only after checking the broker state and open-position context described in this guide.

Blue cap missing

Grey/yellow face can indicate Auto Trading is off. No icon can indicate the software is not attached. Record the exact screen and logs, then contact Support for team verification; do not replace files or configurations yourself.

No connection / disconnects

File → Login to Trade Account to refresh. Check ping (Tools → Options → Server). Test VPS internet. Restart MT5.

Trade disabled / invalid volume

Check the symbol's minimum lot in Market Watch, confirm the official product setup is applied, and confirm margin isn't too low.

MT5 slow on the VPS

Close extra charts and indicators, close other apps, and restart the VPS weekly during non-trading hours.

20 · Support

Technical incident procedures

Restore visibility and record the incident without treating this page as position-management advice.

VPS or MT5 interruption

  1. Record the time and error state.
  2. Restore the VPS and MT5 connection using the verified server details.
  3. Confirm account identity and inspect the broker's official Trade tab.
  4. Do not assume positions closed, recovered, or remained unchanged during the interruption.
  5. Contact the broker for account/execution questions and kazpa support for software-state questions.

Open-position decisions

kazpa support cannot tell you whether to hold, close, add, reduce, or time a position. Follow the loss boundary you independently established, consult the broker's liquidation rules, and seek qualified professional advice when appropriate.

21 · Support

Frequently asked questions

Why do I need a VPS?

MT5 and the software need to run 24/7. If your computer sleeps or shuts down, the software stops. A VPS runs in a data center that stays on.

Can I run this on my phone or tablet?

No. MT5 mobile is monitoring only — an Expert Advisor needs MT5 on Windows or a VPS.

What leverage should I use?

kazpa does not recommend a leverage level. Review the broker's written margin and liquidation terms independently; higher leverage can amplify losses.

The software hasn't traded in hours. Is it broken?

Not necessarily. Check Auto Trading, chart/timeframe, product setup, License OK, market open, and spread. VistaX won't enter unless conditions meet its criteria — that's intentional.

Can I use a different VistaX setfile?

The authenticated Software & Resources page provides the complete published VistaX configuration library to active VistaX members. A setfile changes exposure and software behavior but is not a recommendation or safety determination. Do not manually edit protected inputs or replace the compiled build; ask Support to verify the intended file and installation state when needed. VistaONE v10 has no separate setfile.

Can I run VistaX and VistaONE at once?

Supported simultaneous use requires separate active licenses, separate broker accounts, and separate MT5 terminals, with VistaX on XAUUSD M5 and VistaONE on EURUSD M15. Do not attach both to the same account.

What if I change brokers?

The license is tied to your MT5 account number. Email [email protected] with old and new details before switching for a transfer.

How do I update the software?

Contact Support. The kazpa team handles software updates and reinstalls so the approved build, assigned configuration, license, account, chart, and terminal remain matched. Members should not replace or share software files.

22 · Support

Glossary

TermDefinition
MT5MetaTrader 5 — the platform the software runs on.
VPSVirtual Private Server — a Windows machine in a data center that keeps MT5 on 24/7.
Expert Advisor (EA)Automated trading software such as the released VistaX and VistaONE products that runs inside MT5.
Compiled buildThe executable software installed by authorized kazpa staff. It is not provided as a member download.
Official configurationA published VistaX setfile changes technical exposure and behavior. Active VistaX members may choose among the official setfiles in Software & Resources, but no filename or folder is a recommendation, safety rating, or expected outcome. Do not edit protected inputs or redistribute files.
Auto TradingThe MT5 toggle that must be green for any automation to trade.
Status icon / blue capOne MT5/EA state indicator that must be read with the account, license message, connection, and logs; it does not establish safety or expected results.
Experts tabThe MT5 log showing license status, errors, and messages.
HedgingAccount type allowing multiple positions on the same symbol.
RAW/ECN/PROBroker-specific account labels whose spreads, commissions, and terms must be reviewed independently.
SpreadThe bid/ask difference. Wider = higher cost per trade.
Free marginFunds not locked as margin — a buffer for averaging.
Margin levelEquity ÷ used margin × 100. Exact warning and liquidation thresholds are broker-specific; no percentage establishes safety.
Sequence / averagingMultiple trades opened progressively to average the entry during adverse moves.
DSTDaylight Saving Time — shifts session times by 1 hour.
FOMCUS Federal Reserve policy event shown as source-linked calendar context, not a signal.
ForexFactoryAn external economic-calendar source; its labels do not predict market behavior.
23 · Support

Monthly maintenance checklist

Review these every month to keep the setup healthy.

✓
Review the factual incident log, notes completeness, and software-state history.
✓
Confirm the assigned file still matches the recorded account configuration.
✓
If maintenance or restart is needed, first record broker/account state, choose a deliberate maintenance window, and verify state again afterward.
✓
Check Changelog and dashboard notices for updates; contact Support so the team can perform any required software update.
✓
Verify broker account health (charges, spreads, standing).
✓
Record broker-reported margin and liquidation information without treating this checklist as a safety or sizing assessment.
✓
Review authenticated dashboard notices and the one-way Network broadcast if access is included; contact support if access is missing.
✓
Re-read one documentation section.
24 · Support

Policies & safety

kazpa's role

We license trading software for MT5. We do not manage funds, make trading decisions, or provide financial advice. All results — good and bad — are the product of your execution, risk management, and market conditions.

Refund and payment policy

The current lawyer-issued Refund & Payment Policy, your written quote, and applicable law control. This documentation does not create an exception, eligibility rule, or deadline. Contact support with order details for a billing error or policy question.

Licensing terms

The current lawyer-issued End User License Agreement and your order control account, device/VPS, transfer, sharing, suspension, and termination terms. Do not rely on an abbreviated checklist when the legal text applies.

Security

  • Members do not download, exchange, or redistribute compiled kazpa software. VistaX setfiles are available only through authenticated member access and must not be resold or redistributed.
  • Keep your license key private.
  • Submit MT5/VPS credentials only through the protected Done For You form; never send them in ordinary email, chat, a calendar form, or social media.
  • kazpa never distributes software source code to members.
  • Report suspicious contact to [email protected].
25 · Support

Contact support

Resolve 90% of issues with the Troubleshooting section first. When you do reach out, include the details below so we can help fast.

What to include

  • Product: VistaX or VistaONE.
  • Broker name and account type.
  • MT5 account number (last 4 digits are enough).
  • Screenshot of the chart showing timeframe and whether the blue cap is visible.
  • Screenshot of the Experts and Journal tabs.
  • Screenshot of the Inputs tab confirming the license state and any required assigned file. Redact the full key.
  • What you expected vs what actually happened.
✉

Email [email protected] with the full name and email you used at purchase, or open the Support page any time.

26 · Support

Installation verification checklist

Objective account, license, platform, and file checks. Completing them does not establish suitability, safety, or a recommendation to use a live account.

Account & license

✓
Member account created, dashboard accessible.
✓
Authenticated dashboard and Support page available; any included one-way Network access is obtained through a private member/support path.
✓
Activation form submitted and key received.
✓
Key entered in MT5, "License OK" in Experts.
✓
Blue cap visible on the chart.

VPS & broker

✓
VPS on Windows Server 2019/2022, sleep disabled, updates manual.
✓
Broker identity, MT5 compatibility, symbol contract, fees, leverage, and liquidation terms independently reviewed.
✓
MT5 ping under 100ms.
✓
No funding or lot-size recommendation is implied; your independent loss boundary is documented.

MT5 & software

✓
AutoTrading state recorded and understood; enabling execution is an independent decision.
✓
Expert Advisor and WebRequest permissions match the verified product instructions; no blanket DLL or external permissions.
✓
Correct chart: XAUUSD M5 / EURUSD M15.
✓
Team-installed build and assigned configuration match the authenticated setup record.

Rules & risk

✓
Product rulebook or private setup instructions read and understood.
✓
Exposure Estimator, if used, treated only as a user-entered hypothetical snapshot; no result confirms a lot size, safety, or expected outcome.
✓
Session times converted to your local timezone.
✓
ForexFactory bookmarked and checked.